Returns & Refunds — Formosa Covers
Returns & Refunds

We Stand Behind
Every Product We Sell.

Shopping with Formosa Covers means shopping with confidence. If something isn't right, we're here to make it right — fairly, quickly, and without the runaround.

Start a Return
1 yr*
Return Window
*see details below
1–3 days
Refund Processing
Free
Label if Our Error
US
Based Support Team
At a Glance

What's Eligible for Return?

✓ Eligible

Eligible Returns

  • Unused items in original, resellable condition
  • Items with manufacturing defects
  • Wrong item sent by Formosa Covers
  • Returns requested within 1 year of purchase
✕ Not Eligible

Not Eligible

  • Open box items
  • Items sold as defective or discounted
  • Items showing signs of use or damage
  • Requests made after 1 year from purchase
ℹ Exchanges

Exchanges

We're happy to help you exchange for the right size or product. Exchanges are processed based on current stock availability. Reach out to our team and we'll work with you to find the best solution.

Jump To
Step One

How to Start a Return

Before sending anything back, please contact our team first — either via email at [email protected] or through the live chat on any page. This ensures your return is logged, the correct address is confirmed, and we can get your refund processed as quickly as possible.

Once confirmed, send your item to our returns address in Irvine, CA. Items must be in their original, resellable condition with no signs of use or damage.

Return window: Returns must be requested within 1 year of the original purchase date.

Return Shipping

Who Covers the Return Label?

We believe return shipping should reflect the situation fairly. Here's how it works:

Reason for Return Return Shipping
Wrong item sent by us We Cover It
Manufacturing defect We Cover It
Customer ordered wrong item / size Deducted from Refund

When the return is due to a customer ordering error, we source the lowest available return label cost and deduct only that amount from your refund — we never overcharge for shipping. We want to make this as fair as possible for everyone.

Refunds

How & When You'll Get Your Money Back

Once your return arrives at our Irvine warehouse, our team will inspect the item and process your refund within 1–3 business days. You'll receive your refund via the original payment method used at checkout.

Refunds are issued for the item amount only. Return shipping costs (where applicable) are deducted prior to processing. If your item arrived damaged or defective, you will receive a full refund with no deductions.

Exchanges

Need a Different Size or Product?

We'll do our best to help you get the right item. Exchanges are available for items in our current catalog and are subject to stock availability. Contact us with your order number and the item you'd like to exchange for, and our team will walk you through the process.

Please note: Additional shipping charges may apply for exchanges. Contact us at hello@formosacovers.com or via live chat and we'll work out the details with you directly.

Not sure which size you need? Check our Sizing Charts before placing your order — or reach out and we'll help you find the right fit before you buy.

A Note From Us

The Best Return is One You Never Have to Make

We genuinely want you to get the right product the first time. If you're unsure about sizing, compatibility, or which cover is best for your needs — please ask us before ordering. Our team is available via live chat and email and we're happy to guide you every step of the way.

A quick question before you buy can save everyone time and ensure you're completely happy with your purchase from day one.

Ready to Return?

Get in Touch Before You Ship.

Always contact us first so we can log your return, confirm the address, and make the process as smooth as possible for you. Our team responds within 24 hours.

Contact Our Team
Returns Address
Formosa Covers 568 Wald
Irvine, CA 926