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How can I track my order?

Once your order is shipped, you'll receive an email with a tracking number. You can use this number on our website's "Track Order" page or through the courier's tracking system to monitor the delivery status.

What should I do if I receive a defective or incorrect item?

We’re sorry for the inconvenience! Please contact our support team within 7 days of receiving your order. Provide your order number and photos of the issue, and we’ll arrange for a replacement or refund as soon as possible.

How do I find the right sneaker size?

Check out our size guide on each product page. If you're unsure, visit our store for a fitting or contact our support team for guidance. We also recommend measuring your foot and comparing it to our size chart for accuracy.

How can I contact customer support?

You can reach us through:



Live Chat: Available on our website from 9 AM - 6 PM (Mon-Sat)

In-Store Support: Visit our store for in-person assistance